Your privacy matters to us. This policy explains what personal information we collect when you use our website or contact us, how we use it, and your rights. We will never sell your data to third parties.
1. Who We Are
GLCS Probate Services Ltd is a legal services provider authorised and regulated by the Council for Licensed Conveyancers (CLC), licence number 14742. Company number: 16260877.
Registered address: GLCS Probate Services, Surrey, England
Email: info@glcsprobate.com
Phone: 01293 804 665
We are the data controller for the personal information you provide to us through this website.
2. What Information We Collect
We collect information you provide directly to us, including:
- Callback requests — your name, phone number, preferred call time and the nature of your enquiry
- Will questionnaire — your name, email address, phone number and answers to our questionnaire
- Probate questionnaire — your name, email address, phone number and answers to our questionnaire
- General enquiries — any information you choose to share when contacting us
We also collect limited technical information automatically, including:
- IP address and browser type (via Google Analytics)
- Pages visited and time spent on site
- Referring website or search term
3. How We Use Your Information
We use your personal information to:
- Respond to your enquiry or arrange a callback
- Provide you with legal advice and services
- Comply with our legal and regulatory obligations as a CLC-regulated firm
- Improve our website and understand how visitors use it (analytics)
We will not use your information for marketing without your explicit consent.
4. Legal Basis for Processing
We process your personal data on the following legal grounds under UK GDPR:
- Legitimate interests — to respond to enquiries and provide our legal services
- Legal obligation — to comply with CLC regulation, anti-money laundering requirements and other legal duties
- Consent — where you have explicitly agreed, such as signing up for updates
5. Who We Share Your Information With
We do not sell your personal data. We may share it with:
- Supabase — our secure database provider, used to store form submissions (servers located in the EU)
- Netlify — our website host, which processes form data (servers located in the EU/US under standard contractual clauses)
- Google Analytics — anonymised website usage data only
- Regulatory bodies — the CLC or other authorities where required by law
All third-party providers are contractually required to handle your data securely and only for the purposes we specify.
6. How Long We Keep Your Data
We retain your personal information for as long as necessary to provide our services and comply with our legal obligations:
- Enquiry data — up to 12 months if no engagement proceeds
- Client matter data — 7 years from the end of the matter, in line with CLC requirements
- Analytics data — 26 months (Google Analytics default)
7. Cookies
Our website uses the following cookies:
- Google Analytics (_ga, _gid) — used to measure website traffic and improve our content. These are analytical cookies and do not identify you personally.
You can disable cookies in your browser settings at any time. This will not affect your ability to use the website.
8. Your Rights
Under UK GDPR you have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct inaccurate data
- Erasure — ask us to delete your data (subject to legal obligations)
- Restriction — ask us to limit how we use your data
- Portability — receive your data in a portable format
- Object — object to processing based on legitimate interests
To exercise any of these rights, please contact us at info@glcsprobate.com. We will respond within 30 days.
If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or call 0303 123 1113.
9. Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. Our website is served over HTTPS and all form data is transmitted securely.
10. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We recommend checking this page periodically.
Questions about your data?
Contact our team and we will be happy to help.